IT in Fulfillment. What Is Alex Doing When She’s Not Conquering Mountain Tops?

As IT Project Manager, Aleksandra is leading our IT team and ensuring IT initiatives are done and finished in line with our business plans.

The need for project managers has risen as more businesses go digital or transfer to cloud-based working methods. But not just any project manager — specifically, those with technical knowledge.

Today, they are essential in any industry that relies on or uses IT and order fulfillment is no exception. Fulfillment depends on various technologies, a network of connected warehouse spaces and transportation options, and flexible strategies.

What led to you joining SMS? Tell us something about your previous career path.

What steered my career towards SMS? Well, as Liza Minnelli said, “Money makes the world go round” 🙂 Just kidding. What initially caught my attention was the job description and the potential for growth and advancement. During the interview process, I had the chance to learn more about the company and the team I would be working with. A group of young, laidback happy people in the office also left a positive note.

Advancement doesn’t just happen automatically. What was the climb up the corporate ladder for you like?

Well, my journey with sms was one exciting ride. At the time, I was looking for an administrative assistant job, so I applied for the Administrative assistant position, unaware of another opening in the company. Because of my previous diverse experience, I, instead, was hired for the Category Manager position for the then project. One year later, my role changed to Account Manager, caring for one of our biggest clients. Another year later, my career path took another turn, and I was promoted to my current position as an IT Project Manager.

How much has SMS changed since you joined the team?

A lot! Except for the normal fluctuation of people, where some people left, and some new arrived, we also got a small-big “reinforcement”. Four beautiful babies came into this world in the last three years. The growth of our team in Serbia meant we needed a new office, so we moved to a bigger, better and more modern office that goes well with our team’s spirit. The company has invested heavily in technology and digital transformation. We expanded our warehouse in Austria and programmed special software to manage the new packing machine “Kardex”. This has streamlined our processes, enhanced efficiency, and improved the overall customer experience.

Today, you are making sure all IT goals are reached. What is the scope of your duties, and tell us something about SMS’s IT team?

Like all PMs, my job is to lead my team; to guide, support and motivate each of them while ensuring that we stay on schedule. Our daily work includes allocating personnel, assigning tasks, monitoring progress, and conducting assurance activities and reviews.

The IT team has changed the most in the last three years. We now have 5 great software developers eager to tackle job challenges and improve fulfillment processes with state-of-the-art technology. Sometimes they are like kids, competing among themselves who will take the next exciting task or finish one before others.