GDPR and Privacy Policy – SMS Fulfillment Solutions

SMS Fulfillment Solutions is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and contact information providers, and is opposed to unauthorized commercial e-mail delivery spam. Please read the following GDPR and Privacy Policy to understand how your personal information is handled. From time to time, SMS Fulfillment Solutions may update this policy with new information. If you have any questions or concerns about GDPR and Privacy Policy, please send an email to info@fulfillmentsms.com.

WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?

Information You Voluntarily Submit to the Website by leaving a comment, subscribing to a newsletter, or submitting a contact form: We may collect your personal information, such as your name or e-mail address.
Information We Collect from Others: We may receive information about you from other sources. For example, if you use third-party software through the site, they may transfer information to us for fulfillment.
Automatically-Collected Information about you and the device with which you access SMS Fulfillment Solutions, and actions you take on our website (your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website, links clicked).
Cookies: SMS Fulfillment Solutions may log information using cookies and small data files stored on your browser. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide a more personalized experience on the website.

HOW DO WE COLLECT PERSONAL INFORMATION AND WHAT TYPE OF INFORMATION?

Electronic Newsletter: To subscribe to our electronic newsletters, we request the following information: (1) name and (2) e-mail address. The provision of a name and e-mail address is mandatory for receiving our newsletter.

Contact Forms: To contact SMS Fulfillment Solutions for the purposes of evaluating or engaging our services or to answer your questions, we utilize get-a-quote forms on our site. Required information includes (1) name, (2) e-mail address, (3) company name, (4) phone number, (5) services of interest, (6) markets of interest, (7) preferred IT integration, (8) message, (9) uploaded file. The provision of a name, company name, and e-mail address is mandatory to receive our newsletter. The provision of the remaining information requested on the registration form is optional.

Transactions are secured via SSL encryption.

HOW YOUR PERSONAL INFORMATION MAY BE USED?

SMS Fulfillment Solutions may use your personal information in the following ways:

  • To operate and maintain the website;
  • To create your account, identify you as a website user and customize the website to your account;
  • To send promotional information, such as newsletters. Each email newsletter will provide information on how to unsubscribe from a future emailing;
  • To send administrative communications, such as administrative emails, verification emails, technical notices, policy updates, or security warnings;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure website performance;
  • To review the effectiveness of our marketing programs and analyze other general demographic trends;
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials.

DOES SMS FULFILLMENT SOLUTIONS SHARE MY INFORMATION?

SMS Fulfillment Solutions will not share, rent, or sell your personally identifiable information with third parties.

SMS Fulfillment Solutions may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy. SMS Fulfillment Solutions currently uses the following third-party service providers:

TrackingSMS Fulfillment Solutions uses a variety of marketing tools that help us create a better user experience for people who visit our site. These tools allow us to view aggregated data, such as scrolling patterns and clicks, and let us run tests to determine which pages result in the best actions. However, these tools do not use your personally identifiable information. We use the following third-party service providers for tracking:

  • WordPress
  • Google Analytics

Remarketing: SMS Fulfillment Solutions uses remarketing tracking cookies and conversion pixels from vendors such as Google, Facebook, Twitter, and LinkedIn to present special offers to you for our services over the Google Content Network and via social networks. This means you may see an ad for one of our services as a result of visiting our website. In addition, SMS Fulfillment Solutions uses custom audiences based on e-mails and phone numbers of subscribers and customers. This allows us to present special offers for our services to you via Social Networks and Google. However, your personally identifiable information is not used by any remarketing service other than to present you with special offers from us. We use the following third-party service providers for remarketing:

  • Facebook
  • LinkedIn
  • Twitter
  • Google

Newsletters: SMS Fulfillment Solutions uses MailChimp as its e-mail service provider. MailChimp collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters.

All information collected is stored in HubSpot CRM. Upon subscription, HubSpot also tracks the pages you visit on the website. If you become a customer, information about the services you purchase is passed into HubSpot.

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us to analyze the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail, which links within the e-mail you click, and the pages you visit on our website. This behavior is not passed to third parties. All data submitted at the time of subscription to our newsletter is stored on HubSpot servers. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

We may also rely on a third-party service, to service certain pop-up subscription boxes. Any information collected by MailChimp and Hubspot is passed through directly to MailChimp and Hubspot and is not stored by any party other than them.

Surveys: We may periodically invite you to complete a voluntary survey. All surveys are completed through MailChimp. All survey responses may be submitted anonymously, and only your IP address is stored. You may voluntarily enter your name and e-mail address. All data submitted through MailChimp is stored on their servers and is subject to the MailChimp privacy policy.

Webinars: From time to time, SMS Fulfillment Solutions will host webinars through Zoom. If you elect to participate in a webinar, you will be required to submit personal information to register and log in. You may also receive e-mail communications regarding reminders and playback availability.

All information submitted for your participation is stored by the software hosting the webinar. Please consult their individual privacy policies.

Contact Information and Website Support: We offer multiple ways to contact SMS Fulfillment Solutions, including contact forms, e-mails, and chat. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers.

Content sharingSMS Fulfillment Solutions uses Share Buttons to make it easy for you to share our content and blog posts on your social networks or send them to mail recipients. Share Buttons tracks actions you take on our website, which assists us in measuring the performance of the website and blog posts.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time at SMS Fulfillment Solutions’ sole discretion.

Except when required by law, we will not sell, distribute, or reveal your e-mail address(es) or other personal information without your consent; however, we may disclose or transfer personal information collected through SMS Fulfillment Solutions to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

COOKIES

SMS Fulfillment Solutions uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, and customize our content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in their Internet browser, not all functions of SMS Fulfillment Solutions may be entirely usable.

WHAT IF THERE ARE CHANGES TO THIS PRIVACY AND SPAM POLICY?

If we change our GDPR and Privacy Policy, we will post those changes on our privacy page at https://fulfillmentsms.com/gdpr-and-privacy-policy/.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt out of future e-mail communications by following the unsubscribe links in our e-mails.

Access: You may access the personal information we have about you by submitting a request to info@fulfillmentsms.com.

Amend: Contact us at info@fulfillmentsms.com to amend or update your personal information.

Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to info@fulfillmentsms.com.

Please note that we may need to retain certain information for record-keeping purposes to complete transactions, or when required by law.

SPAM POLICY

SMS Fulfillment Solutions is strongly opposed to spam. We will only send an e-mail to users who have explicitly requested to receive an e-mail from SMS Fulfillment Solutions. Examples may include:

  • Opt-in subscribers to the SMS Fulfillment Solutions Newsletter
  • Users who complete a contact form

All communication will be related and relevant to what you have requested.

WEBLINKS

SMS Fulfillment Solutions website contain links to other sites. Please be aware that SMS Fulfillment Solutions is not responsible for the privacy practices or the content of such other sites. We encourage our users when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This GDPR and Privacy Policy applies solely to information collected by SMS Fulfillment Solutions.

HOW DO I CONTACT SMS FULFILLMENT SOLUTIONS?

If you have any further questions or comments regarding the SMS Fulfillment Solutions website or this GDPR and Privacy Policy, you may contact us at info@fulfillmentsms.com.

LEGAL DISCLAIMER

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site.

SMS Fulfillment Solutions