Check out our FAQs guide through your fulfillment journey.

Whether in the B2B or B2C segment,  inventory is your greatest asset, regardless of size. We do not have the minimum monthly volume (MOQ) required or order volume or storage levels. Tailored-made packages are something our clients value the most. Check out our pricing structure here. 

Since 2013, the Easy Commerce fulfillment platform has been evolving. Today, it automates the order-to-fulfilment cycle, enabling our clients to outsource their inventory management and order fulfillment. Full integration takes only a few clicks, regardless of the e-commerce marketplace you use: WooCommerce, Shopify, Magento, BigCommerce, or others. Get more on Easy Commerce features here.

Custom packaging design makes your product stand out from the competition and improves the amount consumers want to spend on your product. It increases the product attractiveness and bolsters the buyer’s purchase impulse. With our custom-printed boxes, you can choose the colour, create a design with your logo and quickly have the packages ready for use. We can produce customised tapes and stickers and add packaging fillers and promotional cards. Read more here. 

It takes approximately 3 weeks. After signing an initial proposal, we can start with Easy Commerce integration. When everything is set up, the first test shipping can be sent. Read more in our blog.

We turn your online store’s returns and non-delivered parcels into a positive experience for you and your customers! The product is promptly returned to its regular place in the warehouse, where it remains until another customer orders it. How do you master returns management and save money when it seems the era of free online returns is over? Read in our blog.

We offering sustainable packaging for all purposes. Contact our team for more information.

We provide tailored made fulfilment solutions customised to our clients’ needs. Yes, we can organise the transport of your goods to our warehouse. The weight and volume of the freight could vary from small packets of documents to heavily loaded pallets.

There is no strict maximum to the number of stock-keeping units or SKUs at SMS Fulfillment Solutions. We can provide storage for large amounts of goods, but if you have an exceptionally large inventory, contact us for more information. Our experts will meet the demands of your industry. And here you can find out more about the markets we specialise in.

To provide the best delivery experience, we have partnered with numerous renowned postal & courier companies, enabling various delivery options to your end consumer. Your customers will be able to track their parcel in real time and find out when it will be delivered.

For postal services, a package weight limit is 2kg, and the dimensions of the package must not exceed 90cm, while the longest side is 60cm. For courier services, the maximum weight of the parcel is 31,5kg, and the longest side can be a maximum of 175cm, but the maximum dimensions are (height+width)x2+length, and must not exceed 300cm.

SMS Fulfillment Solutions is not the owner of the goods but the logistics services provider. Therefore, the quality and other attributes of the goods are the responsibility of the sender, shipper, or owner.

There’s nothing worse than being tied to an agreement that no longer works for you. We strive to deliver more than expected, and this is what generates that extra value recognised by our long-term clients. All you need to start with SMS Fulfilment Solutions is a signed initial proposal. The fulfillment and logistics agreement includes all duties, rights, prices, etc.

Value-added tax, or VAT, is added to a product at every point of the supply chain where value is added to it. VAT, in the European Union, is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union. Thus, goods which are sold for export or services which are sold to customers abroad are normally not subject to VAT. More than 160 countries around the world impose Value Added Tax on goods and services.

Don’t hesitate to get in touch with us for more information – use the contact form or reach out to your Account Manager if you are our client already.

It is possible to ship any packages allowed for international shipping flow.
Prohibited items and restricted content for postal stream and airmail can not be sent. On the other hand, some dangerous goods (flammable, chemical liquids, etc.) can be shipped by road under special conditions if you have the necessary licenses.
SMS Fulfillment provides last-mile distribution services of different carriers; therefore, different rules for dangerous goods apply between road and air transport. If you have Class 1-9 hazardous goods, please consult our team via the contact form for new clients or contact your Account Manager if you are our client already.

A seamless customs process improves overall transit time, and shipments are held in customs to ensure they satisfy export or import customs regulations.
In international shipping, it is not allowed to under-declare the value of the goods on package labels or misdeclare the content description and HS (harmonised system) code on packages. Responsibility is handled by the sender, shipper, or owner of the goods using SMS Fulfillment Solutions services.

Our warehouses are insured against floods, fires, theft, or earthquakes. There is also an option for our clients to get additional insurance for their goods. Also, we offer insurance for data protection.

HS code stands for Harmonised Commodity Description and Coding System. It is an international customs classification system which allocates a unique 6-digit HS code to each group of products.

HS codes consist of at least 6 digits and are broken down into: Chapters (first 2 digits), Headings (first 4 digits) and Subheadings (full 6 digits). The HS codes are further subdivided into 7- to 12-digit items depending on the country (also referred to as commodity codes and national tariff lines). They are used by customs to classify the shipped product. That way, they can accurately calculate taxes and duties and apply necessary restrictions.

We are committed to protecting your inventory with the highest level of security. Our facilities are equipped with 24/7 state-of-the-art video monitoring, security systems, and regularly patrolled yards. Also, we are experts in handling dangerous goods of various types throughout the entire supply chain.

In our bonded and EU warehouses, we can accept goods directly from your EU and non-EU suppliers and store them securely in our warehouses.