Professional fulfillment for various markets

Use our bonded and EU warehouses and grow your business internationally while we pick, pack and deliver for you.

Increase efficiency, reduce costs and please your customer with our customised fulfillment solutions.

Increase efficiency, reduce costs and please your customer with our customised fulfillment solutions.

no minimun order quantitiy for fulfillment services white icon on red hexagon

No Minimum Order Quantity

For storage or order handling. Parcel tracking, account management and IT support are free of charge.

white man shaking hands icon on red hexagon on fulfillment website

Customised Offer in
24 hours

 A clear pricing structure with no hidden fees and tailored to specific needs.

white truck icon on red hexagon on fulfillment website

Multiple Fulfillment Centers

Faster delivery and risk minimisation.

white man icon on red hexagon on fulfillment website

Customer and IT support

Seamless integration and continuous support by a dedicated Account Manager and our IT team.

Innovative engineering for 99.9% picking accuracy

With SMS Fulfillment you get

Storage
Orders handling
Parcel tracking within our software
Account Manager
In-house IT support
Shipping
API integration
no minimum quantity
no minimum quantity
free of charge
free of charge
free of charge
multiple postal and courier channels
one-time cost
Storage no minimum quantity
Orders handling no minimum quantity
Parcel tracking within our software free of charge
Account Manager free of charge
In-house IT support free of charge
Shipping multiple postal and courier channels
Api integration one-time cost

Warehousing

  • Efficient receipt and safe warehouse storage
  • Pick storage and pallet storage
  • Labelled storage
  • High-value storage for premium luxury goods
  • 24/7 security for safe inventory at all times
  • Modern Bonded and EU-warehouses
  • Bonded warehouses for no customs-cleared goods
SMS Fulfillment warehouse Austria new logo

Pick and pack

  • Innovative engineering for 99.9% picking accuracy
  • Real-time information from your webshop
  • Daily order processing
  • Protective packaging
  • Custom packaging

Order tracking

With our software Easy Commerce, you can track & trace your orders in real-time.

  • Easy setup
  • Connect from anywhere
  • Real-time stock information
  • Customized e-mail alerts to end customers
  • Automatized updates of your web shop
  • Delivery status history
sms fulfillment easy commerce rebranded

Customer and IT Support

  • Dedicated Account Manager
  • Instant assistance through every step of the fulfillment process
  • A central point of contact
  • Full IT support for a seamless onboarding process
  • Inside-out knowledge for smooth running operations
sms fullfillment belgrade office for client and it support

Shipping

  • Various postal and courier operators worldwide
  • Easy expansion to new markets
  • Choose your preferences via Easy Commerce
  • Fast delivery
  • Discounted shipping rates
  • Parcel tracking and real-time stock information
shipping and delivery

Returns Management

  • The product is promptly returned to the warehouse
  • We assess the goods for further processing – repackaging or disposal 
  • The product is repacked and relabeled for a new customer
  • Control and track of the return process
packer scanning

With SMS you get

With SMS you get

red boxes on white hexagon icon on a fulfillment website

No MOQ

red stacked coins on white hexagon icon on a fulfillment website

Optimised shipping costs

red boxes on white hexagon icon on a fulfillment website

Bonded and EU warehouses

red man on white hexagon icon on a fulfillment website

Dedicated account manager

red truck on white hexagon icon on a fulfillment website

Multichannel delivery

red customer support on white hexagon icon on a fulfillment website

Internal IT support

red officer on white hexagon icon on a fulfillment website

Customs clearance in the EU

red box on white hexagon icon on a fulfillment website

Packaging personalization

Integration

Easy e-commerce with our Easy Commerce fulfillment platform.

red and black shopify icon on transparent background
puple and black woo commerce icon on transparent background
prestshop icon with parrot and black and red letters on transparent background
ebay icon on transparent background
orange and black magento icon on transparent background
orange and black amazon icon on transparent background

Don’t see a platform you are using? No worries! Our IT team will seamlessly sync with any system you are operating in.

Are you ready to expand your
business?

FAQ's

Whether in the B2B or B2C segment, our inventory is your greatest asset, regardless of size. We do not have the minimum monthly volume (MOQ) required or order volume or storage levels. Tailored-made packages are something our clients value the most. Check out our pricing structure here

Whether in the B2B or B2C segment, our inventory is your greatest asset, regardless of size. We do not have the minimum monthly volume (MOQ) required or order volume or storage levels. Tailored-made packages are something our clients value the most. Check out our pricing structure here

Since 2013, our Easy Commerce system has been improving; it automates the order-to-fulfilment cycle, enabling our clients to outsource their inventory management and order fulfillment. It takes only a few clicks for full integration, whether using e-commerce software tools such as WooCommerce, Shopify, Magento, BigCommerce, or others. Get more on Easy Commerce features here

Custom packaging design makes your product stand out from the competition and improves the amount consumers want to spend on your product. It increases the product attractiveness and bolsters the buyer’s purchase impulse. With our custom-printed boxes, you can choose the colour, create a design with your logo and quickly have the packages ready for use. We can produce customised tapes and stickers and add packaging fillers and promotional cards. Read more here

It takes approximately 3 weeks. After signing an initial proposal, we can start with Easy Commerce integration. When everything is set up, the first test shipping can be sent. Read more in our blog.

We turn your online store’s returns and non-delivered parcels into a positive experience for you and your customer! The product is promptly returned to its regular place in the warehouse, where it remains until another customer orders it. How to master return management and save money when it seems the era of free online returns is over? Read in our blog.

We are offering sustainable packaging for all purposes. Contact our team for more information.

We provide tailored made fulfilment solutions customised to our clients’ needs. Yes, we can organise the transport of your goods to our warehouse. The weight and volume of the freight could vary from small packets of documents to heavily loaded pallets.

There is no strict maximum to the number of stock-keeping units or SKUs at SMS Fulfilment Solutions. We can provide storage for large amounts of goods, but if you have an exceptionally large inventory, contact us for more information. Our experts will meet the demands of your industry. And here you can find out more about the markets we specialise in.

To provide the best delivery experience, we have partnered with numerous renowned postal & courier companies, enabling various delivery options to your end consumer. Your customers will be able to track their parcel in real time and find out when it will be delivered.

For postal services, a package weight limit is 2kg, and the dimensions of the package must not exceed 90cm, while the longest side is 60cm. For courier services, the maximum weight of the parcel is 31,5kg, and the longest side can be a maximum of 175cm, but the maximum dimensions are (height+width)x2+length, and must not exceed 300cm.

SMS Fulfillment Solutions is not the owner of the goods but the logistics services provider. Therefore, the quality and other attributes of the goods are the responsibility of the sender, shipper, or owner.

There’s nothing worse than being tied to an agreement that no longer works for you. We strive to deliver more than expected and this is what generates that extra value recognised by our long-term clients. All you need to start with SMS Fulfilment Solutions is a signed initial proposal. Fulfilment and logistics agreement includes all duties, rights, prices, etc.

Value-added tax, or VAT, is added to a product at every point of the supply chain where value is added to it. VAT, in the European Union, is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union. Thus, goods which are sold for export or services which are sold to customers abroad are normally not subject to VAT. More than 160 countries around the world impose Value Added Tax on goods and services.

Don’t hesitate to get in touch with us for more information – use the contact form or reach out to your Account Manager if you are our client already.

It is possible to ship any packages allowed for international shipping flow.

Prohibited items and restricted content for postal stream and airmail cannot be sent. On the other hand, some dangerous goods (flammable, chemical liquids, etc.) can be shipped by road under special conditions if you have the necessary licenses.

SMS Fulfillment provides last-mile distribution services of different carriers; therefore, different rules for dangerous goods apply between road and air transport. If you have dangerous goods Class 1-9, please consult our team via the contact form for new clients or contact your Account Manager if you are our client already.

A seamless customs process improves overall transit time, and shipments are held in customs to ensure they satisfy export or import customs regulations.
In international shipping, it is not allowed to under-declare the value of the goods on package labels or misdeclare the content description and HS (harmonised system) code on packages. Responsibility is handled by the sender, shipper, or owner of the goods using SMS Fulfilment Solutions.

Yes, our warehouses are insured against floods, fires, theft, or earthquake. There is also an option for our clients to get additional insurance for their goods. Also, we have insurance for data protection.

HS code stands for Harmonised Commodity Description and Coding System. It is an international customs classification system which allocates a unique 6-digit HS code to each group of products.

HS codes consist of at least 6 digits and are broken down into: Chapters (first 2 digits), Headings (first 4 digits) and Subheadings (full 6 digits). The HS codes are further subdivided into 7- to 12-digit items depending on the country (also referred to as commodity codes and national tariff lines). They are used by customs to classify the shipped product. That way, they can accurately calculate taxes and duties and apply necessary restrictions.

We are committed to protecting your inventory with the highest level of security. Our facilities are equipped with 24/7 state-of-the-art video monitoring, security systems, and regularly patrolled yards. Also, we are experts in handling dangerous goods of various types throughout the entire supply chain.

In our bonded and EU warehouses, we can accept goods directly from your EU and non-EU suppliers and store them securely in our warehouses.