Customers don’t remember the shipping label; they remember how they felt: did it arrive fast, was it correct, did the unboxing match the brand, and did they avoid sending “Where’s my order?” emails?
The steps between click and courier decide your reviews, repeat rate (LTV), and margin. That’s where a good 3PL makes a difference, your customers and your team can feel.

1) Order received → WMS integration (the handoff you shouldn’t have to touch)

The moment a customer checks out, your store pushes the order into our Warehouse Management System (WMS) via integration, no CSVs, no manual edits. We validate addresses, apply your packing rules (gift notes, fragile, bundles), and automatically flag special cases.

Why it matters: fewer errors, zero re-typing, faster dispatch.
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2) Inventory slotting and readiness (speed starts on the shelf)

Smaller and high-rotation items are stored in our Kardex automated storage system, enabling fast and precise pick & pack handling. Larger products are efficiently organized on shelves close to pick stations for easy access. Bundles are pre-kitted where feasible, and look-alike SKUs are carefully segregated to prevent mispicks. Regular slotting reviews keep walk paths short and ensure the layout evolves with your catalogue.

Why it matters: shorter pick paths, fewer mistakes, lower cost per order.
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3) Pick with barcode scanning (accuracy by design)

The Packers work from a printed packing list with a barcode. Each item is barcode-scanned to confirm the exact SKU and quantity before packing; Any exceptions (shorts, damaged items) are flagged immediately for resolution.

Why it matters: 99%+ first-pass pick accuracy reduces reships/refunds and keeps support calm.

4) Pack to your brand SOP (scalable unboxing)

Each order is packed according to your brand’s specifications, ensuring a premium and repeatable unboxing experience. Packaging materials and box sizes are optimized in advance to minimize void fill and control shipping costs.

Why it matters: on-brand unboxing, postage savings, delight at scale.

5) Rate shopping & label creation (best option on your promise)

We don’t pick a carrier by gut, we score services in real time against your rules: speed promise, destination, weight/dims, cost, and international paperwork. The best match prints instantly and the pickup is registered.

Why it matters: lowest viable cost while keeping your delivery promise.
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6) Cut-off discipline & carrier handoff (where on-time dispatch happens)

Cut-offs are planned, not begged. Batches close before carrier arrival; exceptions are visible on a shared dashboard so nothing “rolls” to tomorrow without a reason.

Why it matters: 98–99%+ on-time dispatch by service level; predictability for your ops and customers.

7) Proactive tracking and notifications (fewer WISMO tickets)

As soon as the label is live, customers receive branded tracking. Our system monitors in-transit events and flags stalls or exceptions so support can act before “Where’s my order?” arrives.

Why it matters: lower WISMO per 100 orders, fewer refunds, happier customers.

8) Returns that protect margin (reverse logistics done right)

With an RMA flow, items are inspected, graded, re-bagged, and returned to sellable stock where possible, fast, so value is recovered and inventory stays truthful.

Why it matters: recovered value, accurate inventory, margin protected.

What this delivers (in real life)

• More ⭐⭐⭐⭐⭐ reviews and a higher repeat rate
  
  
• Steadier cash flow and lower cost per order
  
  
• A calm support inbox with fewer “Where’s my order?” tickets
  
  

A team that isn’t living in fire-drill mode

Your next step?

Get a cost-per-order estimate in 24–48h → https://fulfillmentsms.com/pricing/